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FAQ (frequently asked questions)

What are the shipping costs?

The shipping costs depend on the supplying country. Exact prices are listet here.

What payment methods are available?

You can pay your order using one of the following:

  • PayPal
  • Credit Card
  • Advance Bank Transfer
  • Direct Debit
  • SOFORT Überweisung (Instant Transfer)
  • Cash on Delivery

How long is the lead time?

When the order has been received prior to 12 o'clock then the lead time is usually 24 hours (delivery Monday to Friday).

What is the difference between coffee and espresso beans?

Espresso beans are coffee beans - the processing makes the difference. In Espresso the content of Robusta beans is often higher than the content of Arabica beans - plus the roast is a little bit longer, i.e. darker. Both elements result in a richer flavour.

When you want your drip coffee to have a richer/stronger flavour, then simply use beans labelled as "espresso beans". When your espresso or cappuccino flavour is too rich/strong for you, you should try drip coffee beans - the ones without the "Espresso" bit.

Does KAFFEE-FREI-HAUS also sell or lease coffee machines?

No, we don't sell or lease coffee machines.

My coffee beans are not vacuum-packed, is the packaging defective?

No, because compared to ground coffee, coffee beans are not vacuum-packed. Coffee beans will continue to release CO2 for extended periods after the roast. To prevent the packaging from bursting, coffee bean packages always have a valve to release excessive pressure from the package. When the coffee beans do no longer release CO2 and the actual ambient pressure is lower than the pressure at packaging time, then the packaging will be hard - if higher, then it will be soft.

Can I shop tax-free?

Yes, corporate customers from a EU Member State can purchase goods without being charged the German VAT of 7%. All you need to provide is a valid VAT number.

Customers from outside the EU are never charged VAT.